Passengers: How To


Create An Account

Choose whether you want to be a Passenger or Both a Driver and Passenger..

Add your name, gender, email address, password and mobile number.

(If you are a female and only want female Drivers you will be able to check a box at this point).

When all completed you’ll be able to ‘CREATE ACCOUNT’.

We’ll send you an SMS message with a code to verify your mobile number.

You’ll then be able to plan your first trip.

Look out for an email requesting you to confirm your email address.

NB Some email applications might force the unknown sender into your Spam or Junk folder.

Step 1: Plan Trip

Click ‘Outbound’ to begin.

Enter the Start Address (e.g. Home).

Enter the Destination Address (e.g. Work)

Choose ‘Single Trip’ or ‘Multiple Trips’

Select ‘Trip Date’ or ‘Start Date’

If you selected ‘Multiple Trips’ you need to select an ‘End Date’.

Add a ‘Departure Time’ (rounded to a time ending in a 0 (e.g. 7.10 or 7.40)

If you selected Multiple Trips you need to ‘Select Days’ between ‘Start’ and ‘End’ that you’re taking that regular Trip

(Tip: Create schedules around the Departure time. e.g. one schedule if you leave for work at 7.00am Monday, Tuesday and Friday, and a different schedule if you leave earlier of later on Wednesdays and Thursdays.)

You will then be presented with a ‘Trip Summary’. If the summary is correct click CONFIRM TRIP/S, if not go BACK and adjust.

When you confirm, the data will be sent to us and Passengers with matching trips will be matched.

You will then be prompted to add your return trip.

Repeat the above.

Until your trips are matched and become ACTIVE TRIPS they will appear in your PENDING TRIPS list.

Step 2: Complete Profile

In the ‘Complete Profile’ section you should upload a photograph of yourself. (This will be seen by Drivers receiving your details, and deciding on a Passenger to share their trip with.)

Check that the name you entered is the legal name.

Add your date of birth.

Add you Home Address.

Then ‘Click’ UPDATE PROFILE, so the information is saved.

The app will return you to the Setup Menu.

The in app prompt will notify you that you have successfully updated your profile and prompt you to enter your payment details.

It will also let you know that we’ve sent an email to verify your email address. you need to click the link in the email to complete this part of the process.

Once completed you will be able to add your payment details.

Step 3: Confirm Email

Click the link in the welcome email. Return to the app.

Step 4: Add payment details

Add your credit card details.

(We do not store your details. They are sent to Stripe for security.)

Step 5: Select A Driver

When a Driver is matched you will receive an email and text message to prompt you to login to the app to Review the match.

You will see the Driver’s name, their photograph, a photo of their car and, if they used Kapuddle before, a Driver star rating.

If you’re happy with the match accept.

The Driver will receive a notification and review your details.

Once the Driver has confirmed the Passenger choice the trip will be activated and listed in your Active Trips.

That’s it. Your trip is now active.

Step 6: Car-pool Trip Activation

The Driver will send us a message to say they have begun the trip and are ‘on the way’.

We will send this on to you in an email and an in app notification.

The Driver may send an email message to inform you that they are delayed up to 10 minutes.

In the worst case they may have cancelled the trip. In this instance we send an SMS.

If they cancel you will not be charged for the trip.

If you cancel the trip there may be a charge.

Up to 12 hours notice no charge, 4- 12 hours notice we charge 50% of the trip cost, and less than 4 hours notice the full cost of each trip.

At the end of the trip we ask you log in and go to ‘PAST TRIPS’ to review the trip.